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Prepare and mark a communication as sent

Office does not send externally. Mark as Sent records your acknowledgement; it is not proof of delivery or reading.

  1. Open Messages Ready and select the prepared item.
  2. Check the recipient, subject, message and any document.
  3. Copy the fields or open them in your normal service, then send them yourself.
  4. Return to Office and choose Mark as Sent only after you have sent it.
Prepare and mark a communication as sent screenshot 1
Prepare and mark a communication as sent screenshot 2